Messaging-based Health Advice

Ask Questions and Receive Responses Within 24 Hours

• Extremely easy, anyone can compose and send questions in the form of a message.
• Time-saving: No need to wait or be available at a specific time. Additionally, both parties can review previous responses to continue the conversation seamlessly and effectively.
• Cost-effective: Consultation fees are lower compared to a full teleconsultation appointment that requires detailed symptom descriptions, images, and videos.

Given its simplicity, the messaging-based health advice service is well-suited for the following situations:

1. Inquiring about medical knowledge on prevention, symptoms, conditions, treatment methods, medications and alternatives... without requiring diagnosis, prescription, or specific treatment recommendations.
2. Sending follow-up questions to the same doctor after a consultation, to continue monitoring an ongoing medical condition.
3. Asking for clarification or confirmation about the content discussed during a previous consultation with the same doctor.

The query will be recommended to be redirected to a full teleconsultation session if:

1. The patient has not had a prior consultation and is requesting a diagnosis.
2. The patient has not had a prior consultation and is seeking treatment recommendations or medication advice.
3. The questions are complex and require further elaboration of relevant information.
4. The questions lack sufficient details and do not fit within the character limit of the messaging-based health advice service.

The question must be composed in proper Vietnamese, without abbreviations. Each question is limited to 250 characters and should be about a health concern or inquiry. Questions that lack sufficient details or require diagnosis, treatment recommendations, or medication advice will be recommended to be redirected to a telehealth consultation.

And remember, a question that lacks seriousness is unlikely to receive a responsible answer! The question should be written clearly, specifically, and politely, using an appropriate tone.

The response will be notified and sent through the application.

If you have signed up for a membership package, you can continue to send inquiries to HealthGPT to receive detailed explanations or expansions on the issue being discussed.

The follow-up inquiries allow the user to get more detailed explanations or expanded discussion on the original issue

So in summary, the user will receive an initial response through the app, and if they have a membership, they can then engage in further discussion with HealthGPT to dive deeper into the topic.

The fees for messaging-based health advice service include:

1. Consultation fee: a fixed fee for each question and answer session.
2. Careteam service fee: a fixed fee for each question and answer session. This fee is waived for users with a membership package (12 months valid).

Users need to prepay through:

• E-wallets like Momo, ZaloPay
• ATM cards or credit cards, through the secure payment gateway of ZaloPay
• Bank transfer (include registered phone number in the transaction details) to the following bank account:

In case a question is requested to be transitioned into a remote consultation, the entire fee will be refunded to the account to be used for further consultations.

After downloading the app, users can register an account using their phone number, and add their own and their family members' information. The account will be the storage for medical records for multiple family members.

You should register using the phone number you use most often, so the system can always support and connect successfully.

Registering for a membership package will help users access the entire knowledge base and healthcare management and education tools, be exempt from the service fee for each consultation, as well as receive other benefits and privileges.

Offer convenient and confidential health advice to your employees, anytime, anywhere.

Benefits for Your Employees:

• Convenience and Privacy: Get advice from healthcare professionals discreetly, without the need for appointments or travel.
• Reduced Stress: Receive timely reassurance and preliminary guidance, alleviating anxieties about health concerns.

Benefits for Your Business:

• Enhanced Employee Well-being: Proactive health management empowers your workforce to prioritize their health.
• Increased Productivity: Reduced stress and improved well-being can lead to a more focused and productive work environment.
• Reduced Healthcare Costs: Early intervention and guidance can potentially prevent unnecessary in-person consultations.

Get Started Today!

Contact us at [email protected] for a customized quote tailored to your company's specific needs.